You can find your user-name in your order / registration email. If you're having trouble locating that email, please check your junk mail folder.
We cannot send password reminders. If your email user-name is correct but you're unsure of your password, then click the Forgot your Password beneath the Login button.
Type your password carefully and exactly. Passwords are case sensitive.
We cannot send reminders or details of passwords, for security reasons.
Instead, click Forgot Password beneath the Login button, then enter the email address you used to register / order with us.
Finally, click Reset Password and instructions will arrive by email.
Your log-in will work from any device, as long as you have cookies enabled on that device / browser.
You will see small 'bullet-points' appear as you type your password.
This is a normal safety measure; it prevents anyone nearby from seeing what you have typed.
Domestic Customers can order any quantity of oil for a reduced rate of 5% VAT. You may be asked to sign a statement confirming that you are a domestic customer.
Commercial Customers can order quanities of oil under 2,300 litres for a reduced VAT rate of 5%, but for any order over 2,300 litres they are subject to 20% VAT.