|Type of information||Purposes||Legal basis of processing|
|Customer's name, address(es) for delivery and billing, telephone numbers, e-mail address(es).||Managing the customer's order, delivery and billing. Communicating the status of the order. Confiming and/or querying delivery details. Recommending opportunities for saving money on an order, based on a request for fuel quotation.||Performing our contract with the customer. For the purposes of our legitimate interests in operating CompareTheOilPrice.com.|
|The customer's name and email address.||Maintaining our customer directory for messaging and communication preferences.||
We seek customer's consent at the time of order. The customer may withdraw their consent at any time by contacting us via our website, by letter, telephone or email to tell us that they no longer wish to be contacted for purposes other than order confirmation.
|Contact telephone (mobile phone and landline) numbers.||Maintaining the ability to contact the customer to discuss details of an order/delivery.||Enabling the fulfilment of our agreements with the customer, to deliver an order placed with us.|
|Secret question & answer||Used to verify the customer's identity, when handling enquiries via telephone.||For the purposes of our legitimate interests in making sure that we are dealing with the customer, when discussing their order activity, reimbursement or Tank Account details.|
|Customer's order details||Managing the customer's order. Maintaining accurate records of quotation & order request. Recording delivery vehicle, order volume and fuel details.||Performing our contract with the customer, to fulfil their order.|
You have the right to take any complaints about how we process your personal data to the Information Commissioner:
https://ico.org.uk/concerns/ (telephone 0303 123 1113 or 01625 545745)
Information Commissioner's Office Wycliffe House
Water Lane Wilmslow Cheshire SK9 5AF
For more details, please address any questions, comments and requests regarding our data processing practices to our customer support team via email (firstname.lastname@example.org) or call us on 0800 500 3178.
Domestic Customers can order any quantity of oil for a reduced rate of 5% VAT. You may be asked to sign a statement confirming that you are a domestic customer.
Commercial Customers can order quanities of oil under 2,300 litres for a reduced VAT rate of 5%, but for any order over 2,300 litres they are subject to 20% VAT.